Where We Deliver
We deliver anywhere within Australia and selected international countries.
Delivery Outside Australia
We also deliver to selected countries outside Australia, if your country is not listed please contact us at info@kidzformal.com.au and we look to include it on our list.
Orders will be shipped once payment is cleared. Additional information may be required.
Carrier
Postage within Australia is provided through Australia Post, regular parcel post. Express Post may be requested at additional charge.
Postage outside Australia is provided through Australia Post Economy Air.
Charges
Charges are as Australia Post regular parcel post, or Australia Post economy air, and are calculated automatically and shown at the checkout. You can still cancel or not proceed with your order at this point.
If Express Post is required make a note in the comments box of your order and any additional charges for the sevice will be added on processing your order and not shown at the checkout.
Free Delivery on orders over $600.00 (Within Australia only)
Delivery
Please allow 2 to 10 days for the delivery of goods within Australia, and varying time depending on destination outside of Australia.
Delivery time is dependent on location and stock availability.
You will receive an email when your order has been shipped.
Please Note: Once in the hands of Australia Post, Kidzformal and Dance & Play are no longer responsible for the delivery of your parcel, this in now the responsibility of Australia Post.
Stock availability
We endeavor to keep stock of all products, though occasionally some items may become unavailable. Customers will be notified if any ordered products are temporary unavailable or sold out. Some items are listed as special orders and require payment at the time of placing the order.
Returns & Exchanges
All returns and exchanges must be accompanied with a return authorization number & original purchase receipt
No Returns On: tights, socks, & underwear.
Damaged & Faulty Goods
We will exchange for another item of the same unless the item is unavailable in which case you will be notified and given the option of another choice or refund. You will not be charged for return freight.
Other reasons, such as wrong size chosen
If for any reason you are not happy with your purchase please phone 1300729984 within 5 days of receiving your order. We are happy to exchange your order but will not refund for change of mind.
Please Note: Kidzformal do not send good on approval.
Returns & exchanges must comply with the following conditions:
Cancellation Of Orders
Orders cancelled 7 days and after the initial order is placed, paid and confirmed will attract a 20% cancellation fee.
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